Keep 'Em Happy: Customer Experience with Wayne Paradis

Patient experience coordinator Wayne Paradis has a natural ability to understand where people are coming from, to have compassion for their unique circumstances, and to respond to their concerns with kindness. Wayne’s ability to put a smile on people’s faces - patients and colleagues alike - has proven to be particularly relevant to his work within one of Maine’s major healthcare systems. Given that the medical field has become significantly more stressful in the post-Covid era, Wayne’s communication skills are needed now more than ever. Wayne focuses his efforts on building and maintaining relationships, and emphasizing quality care. Join our conversation with Wayne Paradis today on Radio Maine.

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